One more day. Can't you wait?
My bank has just changed hands. The move has been nice, practically pain free. I'm hearing some complaints and there are a few customer service issues that still need to be addressed. They've kept the same staff of familiar and ever helpful people.
While trying to access my account I discovered a glitch in the passwords. It seems they changed my password without notifying me so I needed to call customer service. I waited a while but finally help came. They were very helpful, staying with me until I was finished and introducing me to some new services that I've tried and like very much.
Several hours go by and I get a call. It's my bank asking me if I could take a 4-5 minute survey about my call. I told the gal that I really didn't have time right now for a survey but I was very happy about the service and help I received. She cut me off saying sharply, UNFORTUNATLY I'm not able to do that. I was so annoyed I hung up without saying good-by.
My Bank customer service. . . Awesome!
Phone Survey people. . .Not so Much!
1 comment:
I'm the bitch who says "No, and don't call here again."
I'm on the no-call list. I consider these calls spam.
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